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| Technical Issues / Errors Encountered |
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I am facing an error while using a Shaadi.com matrimonial service. What should I do?
We are sorry that you are facing an error while trying to use our services. We urge you to report this error to our Customer Relations team with the following details:
The URL, which leads to the error message.
The error message
The date, time and location of access when you next encounter the error.
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2. |
What are browser cookies? Why are they important for using Shaadi.com's services?
Shaadi.com uses cookies to deliver the various services and to keep track of your personal preference. A cookie is a small text file that can be entered into the memory of your browser to help a web site recognize repeat users, facilitate the user's ongoing access to and use of the site as well as provide data Internet to make content improvements and targeted advertising.
Please note that the use of cookies is a necessary part of the Shaadi.com technology and are necessary if you wish to access Shaadi.com. Disabling the cookie feature on your browser or deleting cookie files from your computer will render you unable to access certain features on Shaadi.com and participate in its services. Cookies may also be necessary to provide the user with certain features such as customized delivery of information.
Shaadi.com uses cookies to provide the matrimonial services, to deliver content specific to your interests, to save your password so you don't have to re-enter it each time you visit different pages on our site, and for other purposes. We do not and will not use cookies to collect private information from any user! Please note that cookies are used only to recollect information sent to your computer from Shaadi.com. We CANNOT access any information on your computer that is not sent by Shaadi.com.
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3. |
Why don't I see any new content on Shaadi.com matrimonials? I see the same content as yesterday.
The reason for this could be related to your Internet Browser. Your browser seems to be displaying old content and is not refreshing the content. This is called caching.
If you are using Internet Explorer, please try the following to resolve your problem:
Click on 'Tools' in the top menu.
Choose 'Internet Options' from the drop down menu.
Press the 'Delete files' button that appears in the window.
Make sure to check the "Delete all offline content" check box. Click on "OK" button.
Click the 'OK' button of the window and try browsing Shaadi.com again.
If you are using Netscape then follow these steps to resolve the issue:
Click on 'Edit' in the top menu.
Choose 'Preferences' from the drop down menu.
On the left hand side of the new window, click the 'Plus' icon next to 'Advanced' option.
In the list that is displayed below 'Advanced', click on 'Cache'.
Click the 'Clear Memory Cache' button. When the confirmation question comes up, click the 'OK' button. Click the 'Clear Disk Cache' button. When the confirmation question comes up, click the 'OK' button.
Click the 'OK' button of the window and try browsing Shaadi.com again.
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