 We are pleased to inform you that the Shaadi.com, a People Interactive (I) Pvt. Ltd.'s initiative, has now received ISO 9001:2008 certification, earlier this September 2010. This makes Shaadi.com a proud recipient of the certification for continued excellence in Customer Support for their web services.
What does being ISO 9001:2008 certified mean?
It simply means, 'For us, you come first.' In other words, it means that Shaadi.com has quality systems and processes in place to listen to you, understand your requirements and address them promptly.
Our Quality Policy reflects our commitment to customer delight. Our rigorous processes help us go the extra mile to enhance your experience.
We need your help too
To know your requirements, we will occasionally conduct customer surveys. Please participate actively in the same.
Also what's equally important is that we need your active participation in our Continuous Improvement Program. Please do keep sending us your valuable feedback and suggestions.
On our part, we will -
- Highlight the members with 3 best suggestions of every month, and give them a free Bold Listing for 3 months; and
- Every quarter, we will give out a FREE 3-night / 4-day holiday* to Goa or Ooty to the member with the best suggestions. *Terms & conditions
So, start putting your grey cells to work, and also start planning for your holiday!
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